White labeling

White labeling IDrive^® e2 for MSP/Reseller Partners

• Integrate IDrive^® e2 cloud storage into your products
• Create greater brand recognition

IDrive^® e2 Reseller APIs

Resellers can incorporate the high-performing and affordable IDrive^® e2 cloud storage under their brand. The Reseller API's collection automates tasks essential to user management and storage access.

Integrate end-to-end user management into your platform

Use the user management APIs to add and manage user accounts

• Create IDrive^® e2 accounts for users
• Get Storage Usage for each user account
• List all users in your reseller account

Provision IDrive^® e2 cloud storage for customers

Use the APIs to handle cloud storage, regions, and access keys

• List all available regions in IDrive^® e2
• Enable IDrive^® e2 region for the user
• Create an Access Key

White label storage endpoint URLs with CNAME

With IDrive^® e2 White labeling, resellers can configure their CNAME records to offer storage access under their custom domains. Instead of using default IDrive^® e2 endpoints, you can map your own domain and secure it with either a self-managed SSL/TLS certificate or an IDrive^® e2 managed certificate.

This allows you to fully brand your object storage endpoints while maintaining security, flexibility, and S3 API compatibility.

This functionality provides you,

• Branding control – Serve storage from your own domain for a fully branded experience.
• Flexibility – Integrate regional endpoints into your applications using your preferred naming convention.
• Security – Choose a self-managed certificate for full control or an IDrive^® e2 managed certificate for automatic SSL protection.

Configure CNAME via Self managed certificate

IDrive^® e2 self-managed certificate allows resellers to use their own SSL/TLS certificates for custom regional endpoints. You can configure a CNAME record to whitelabel your storage under your domain, ensuring secure and branded access for customers.

1. Add DNS Records
   Create CNAME records in your domain's DNS pointing to the region's global endpoint.
   Example for the Oregon region:

   Name: s3.us-west-2.example.com 
     Value: s3.us-west-2.idrivee2.com 
   Name: *.s3.us-west-2.example.com  
    Value: s3.us-west-2.idrivee2.com 

2. Provide SSL Certificate
   Generate and upload an SSL/TLS certificate that includes both of the following Subject Alternative Names (SANs):
   

   s3.us-west-2.example.com
    *.s3.us-west-2.example.com

   Note: This ensures that all bucket and object URLs under your domain are covered.
3. Whitelist Your CNAME
   Add your chosen CNAME for the region in the console. Once validated, your custom endpoint will be active.
   Read the FAQ on adding a CNAME.
   
   Note:
   • A valid SSL certificate is required, and must be renewed before it expires.
   • Add the valid CNAME records to the name server.
   • Repeat the same steps for each region.

Whitelabel the IDrive^® e2 web console

Resellers can use their brand name, logo, fav icon, custom domain URL, and copyright name to provide a fully branded experience for users when accessing the IDrive^® e2 web console.

To add assets for white labeling,

1. Login to your IDrive^® e2 reseller account.
2. Go to Settings > White labeling.
3. Enter a brand name.
4. Upload a logo and fav icon.
5. Enter a domain URL. Ensure DNS is configured for the domain URL using CNAME.
6. Enter a copyright name to be used for the white-labeled application.
7. Check the preview and click 'Preview and Save'.
   

You can edit or delete the brand name, logo, fav icon, custom domain URL, and copyright name.

Configuring DNS using CNAME for white labeling

To enable your custom login domain, add the following DNS records in your domain's DNS manager.

1. Web Portal Routing
   Point your login domain to the IDrive^® e2 web console:

   Name: console.example.com 
   Value:  console.idrivee2.com

2. SSL Certificate Setup
   You can choose one of the following SSL options:
   
   
   1. E2-Managed SSL (Recommended)
      • IDrive^® e2 will automatically issue and renew the SSL certificate using an ACME challenge.
      • To enable SSL certificate issuance and renewal via Let's Encrypt or other ACME clients, add a CNAME record for the DNS-01 challenge.
        Example:

        Name: _acme-challenge.console.example.com
        Value: _acme-challenge.verify.idrivee2.com
                                           

      • No manual certificate renewal needed.
   
   
   
   2. Self-Managed SSL

      If you prefer to manage SSL yourself:

      • You will generate and renew your own SSL certificate (full chain + private key).
      • You are responsible for keeping the certificate updated on the IDrive^® e2 systems.
      • Only the CNAME record for web portal routing is required.

        Name: console.example.com
         Value:  console.idrivee2.com

3. Support Activation

   Contact Support to set up or update your SSL certificate and activate the white labeled web console. Upon activation, users will be able to sign in via your custom domain whitelabeled with your logo and brand name.

   

Best practices recommended for resellers to manage users

Create user accounts manually

• Add each user under your reseller profile, then share their login credentials along with your custom web login URL.

Avoid using the "Invite User" option

• The invite feature sends a signup link directly from IDrive^® e2, which breaks the whitelabel experience.

Disable all IDrive^® e2 email notifications for sub-users

• Any automated email from the system displays IDrive^® e2 branding.
• To maintain a fully white-labeled setup, ensure email notifications are turned off during user creation or editing.

Handle all communication through the reseller

• Users should reach out to you—not IDrive^® e2—for support or account questions.
• This keeps the experience consistent and fully white-labeled.

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